Refund Policy

RETURN POLICY

Effective Date: March 27, 2025

At Wind and Cloud, we take pride in the quality of our products. If you are not satisfied with your purchase due to a defect or damage, please review our Return Policy below.

1. Eligibility for Returns

We only accept returns for items that are broken or defective within 30 days from the date of purchase. In order to initiate a return, the product must be damaged or malfunctioning due to a manufacturing defect. We do not accept returns for change of mind or if the item is in working condition.

2. How to Initiate a Return

To initiate a return, please contact our customer service team within 30 days of receiving your order. You must provide the following details:

• Your order number

• A description of the defect or damage

• A photo of the damaged or broken item (if applicable)

You can contact us by email at [contact@windandcloud.com] or by phone at [Your Contact Number]. Once we review your request, we will provide you with instructions on how to return the item.

3. Return Process

Once your return request is approved, we will ask you to ship the item back to us. The return shipping address will be provided to you. Please note:

• The item must be returned in its original packaging (if possible) to ensure it is safely returned.

• Return shipping costs are the responsibility of the customer unless the return is due to a defect or damage.

• We recommend using a tracked shipping service for returns to ensure that your item is returned safely.

4. Inspection and Refunds

After we receive the returned item, we will inspect it to confirm the defect or damage. If the item is deemed eligible for return, we will offer a full refund for the purchase price, excluding shipping fees, to the original payment method used for the purchase.

Please note that it may take 5-7 business days for your refund to be processed after the item is received and inspected.

5. Exclusions

We do not accept returns under the following circumstances:

• Items that are not broken or defective

• Items returned after 30 days from the date of purchase

• Items that have been used, altered, or damaged by the customer

• Sale or clearance items (unless otherwise specified)

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [contact@windandcloud.com] with your order number and a description or photo of the damage. We will offer a full refund or replacement, as appropriate, depending on the nature of the issue.

7. Refunds

Refunds will be issued to the original payment method used for the purchase. If you paid for shipping, the shipping fees are non-refundable unless the return is due to a defect or damage caused by us.

8. Contact Information

If you have any questions about our Return Policy or need assistance with your return, please reach out to us at:

Wind and Cloud
Email: windandcloudhelp@windandcloudadornments.com